Staying in line with the current lockdown in various parts of the country, there will be a delay in delivering your orders as most of our courier partners have halted operations while others are short staffed. We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible. We request you to bear with us in this challenging situation.

RETURNS

 

Asuskart.com (Gadgets world) only deals with genuine first-party products. All the products purchased from us either comes directly from the respective brand or from a brand verified vendor

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same

1.0 What if I received a product with a manufacturing defect?

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone: 9739221133 or email at cs@asuskart.com We will not be in position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests.

2.0Faulty Products

 

2.1 Dead On Arrival products (DOA – Up to 7 Days)

If you feel your item is faulty on arrival, we would advise contacting ASUS technical support to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed to be faulty by the customers incorrectly.

Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

2.2 Item not as described

n the rare event if your item is not as described, please send us an email at cs@asuskart.com with the details and we will organise a free return and a replacement for you.

2.3 Faulty products beyond 7Days

If your item develops a fault after 7-days DOA period, please contact ASUS to have it fixed under Warranty as listed under Warranty section below.

 3.0 Warranty

All our products come with a standard one-year warranty from ASUS, unless otherwise specified on the product page (unless stated otherwise in case of refurbished items for which please refer to details on the item page

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by ASUS, please simply contact ASUS Warranty support at 18002090365

Should you require assistance, you can email us at cs@asuskart.com or call us on 18002090365 (Monday to Friday, 9:00am to 5:30pm, excluding bank holidays) and we can guide you through the process.

4.0 Returns processing time

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.

Please call us on 9739221133 or email us at cs@asuskart.comshould you have any questions pertaining your return.

 

5.0  DELIVERY

To cater the needs of all customers, we offer the following delivery options at checkout so you can choose one which best suits your requirements.

 

5.1 Delivery Options

Next Working Day Delivery In Bangalore

(If order is placed and payment is cleared before 2pm (Mon-Sat)

 

Free Delivery

Within 2-3 Working Days (Metro Cities Of India Only)

 

5.2 Delivery Windows

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.

While we endeavour to deliver the order within the selected delivery window, if the order is delivered outside the expected delivery window, provided the delivery address and contact details were correct, we will issue a full refund on the delivery charges.

If the delivery address is incomplete / incorrect, or failed delivery attempt, we may not be able to refund the delivery charges.

5.3 Order status

Processing

The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1 – 2 working days.

Due to government restrictions around COVID-19 we Dispatch  once courier service enabled

 

Shipped 

The order has been dispatched. The delivery tracking number is provided in the Order Tracking email, where you can obtain up to date information on the consignment of the courier website.

If you have not received delivery within 5 days of placing your order, please contact us on 9739221133 (Mon-Fri, 9:00am – 5:30pm, excluding bank holidays)

If you do not contact us within 10 days of placing your order, it may be too late for us to help you as couriers usually allow 7 days for any delivery disputes.

LOGISTICS PARTNERS

The products would be shipped via trusted national providers like FedEx, DHL, etc. So, any mishandling or physical damage during transit is highly unlikely. However, in such a rare incident, we will need to take up the case with the delivery partner.

Our Team @ 9739221133   between 10 AM to 6 PM- Monday to Saturday or send an email to cs@asuskart.com  with your order number

 CANCELLATION POLICY

Cancellation requests have to be made in the first 12 hours of placing an order. If we have not communicated the order with the associated brand/vendor, we would initiate a refund immediately. The refund amount should be credited to your source of the payment in the next 2 business days.

If the order is already communicated with the brand/verified vendor, it would be difficult for us to do a cancellation. Please note that the product cancellation would be based only on the discretion of Asuskart.com sales’ team.

If payment made by  online via Card /Payment Gateway  2.5% will be decided

I still have Questions, What to do?

Our Team @ 9739221133   between 10 AM to 6 PM- Monday to Saturday or send an email to cs@asuskart.com  with your order number